Personalisation Accuracy: please double check all personalised details (eg. Spelling of names, dates) before placing your order. Once processing has started, changes cannot be made and we cannot be held responsible for errors.

Processing Time: personalised orders can take 1-2 weeks to be processed. This can be longer during busy times. You will receive an email when your order has been processed and another email when it has been shipped.

Care Instructions: To preserve the beauty of your image, please hand wash only.

Safety Notice: personalised bears are not suitable for children under 36 months.

Ear Placement Guide: The Left and Right ear are as shown in the product image (from your perspective)